Frequently Asked Questions
What is COVID-19?
COVID-19 (formally known as 2019-nCoV) is the name for the respiratory syndrome caused by infection with severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2). The World Health Organization has declared COVID-19 a pandemic.
What are the symptoms of COVID-19?
Symptoms of COVID-19 include fever, loss of smell, coughing, sore throat, shortness of breath or difficulty breathing, feeling weak or lethargic, chills, muscle pain, lightheadedness or dizziness, headache, vomiting or diarrhea, slurred speech, and/or seizures.
How does COVID-19 spread?
The virus spreads primarily from close person-to-person contact through respiratory droplets produced when an infected person coughs, sneezes, or talks. COVID-19 can even spread by people who are not showing any symptoms.
How can I prevent COVID-19?
• Practice social distancing at least 6 feet apart
• Avoid touching your eyes, nose, and mouth
• Stay home when you are sick
• Cover your cough or sneeze with a tissue
• Clean and disinfect frequently touched surfaces
• Wash your hands often with soap and water
How do I know if I have COVID-19?
If you suspect you may have COVID-19, contact your doctor or an authorized healthcare provider immediately for guidance. Your doctor or healthcare provider can review your symptoms to determine what testing is appropriate. If COVID-19 diagnostic testing for active infection makes sense for you, your doctor or healthcare provider will direct you where to get tested. Diagnostic testing includes collecting your specimens (for example, nose or throat swab). Your respiratory specimens will be sent to Quest for advanced testing to determine if you are positive for COVID-19 or not.
Drive-thru testing events are also being hosted by Quest and Walmart in select locations. Visit MyQuestCOVIDTest.com for event locations and eligibility requirements.
How do I know if I’m recovered from COVID-19?
Recovery from COVID-19 is typically considered after it has been at least 7 days from the start of your first symptoms, and at least 3 days without a fever, and all other symptoms have improved.
Additionally, an antibody test may be able to detect if you have already been exposed to COVID-19—even if you never experienced symptoms. Previous exposure means you may now potentially have some level of immunity to the virus.
How should I prepare for an immune response test appointment?
Follow these tips when preparing for your COVID-19 immune response test appointment at a Quest patient service center. They will help you feel safer and more comfortable.
• Sign up to preregister when scheduling your appointment
• During check-in, request a text alert when it’s your turn, so you can wait in your car or outside in the fresh air
• Come by yourself or with just one person if you need help
• Required: Wear a face mask or covering (bandanas and homemade masks are acceptable)
Is COVID-19 testing covered by insurance?
However, those without insurance or those who don’t want to wait for a doctor or healthcare provider’s order, may purchase immune response testing for themselves through QuestDirect. Ordering the test online at QuestDirect does not require a doctor or healthcare provider’s order, and it is not submitted to insurance.
Is it safe to go to a Quest patient service center for testing services?
Quest has strong safety procedures in place at all times. These protect patients and employees from coming into contact with any infectious diseases. During the COVID-19 public health crisis, we have taken more precautions with our new Peace of Mind program that makes it easier and safer to access the testing you need from Quest.
Peace of Mind measures include:
• Requiring face masks for all patients and employees
• Providing gloves to patients to use touchscreen kiosks
• Disinfecting all surfaces more frequently
• Dedicating the first hour of each day to vulnerable patients who are 60 years of age or older, pregnant, or have underlying medical conditions
• Offering a text alert option that allows patients to wait for appointments outside
• Limiting the number of people in the waiting room
• Mandating enhanced COVID-19 safety training for employees
• Equipping employees with additional personal protective equipment
• Washing hands more frequently for at least 20 seconds
• Using a no-contact technique to check patients’ temperatures upon entry
Also, patients who suspect they have COVID-19 should not come to our patient service centers. They should contact their doctor or an authorized healthcare provider.